Booking Terms & Conditions
1. Appointment Scheduling
Consultations may be scheduled via telephone, email, or our online booking platform. Please ensure all information provided is accurate and complete to facilitate optimal scheduling and patient care.
2. Cancellations & Rescheduling
We respectfully request a minimum of 24 hours’ notice for cancellations or rescheduling of appointments. Late cancellations may incur a fee, and repeated occurrences may impact future booking eligibility.
3. Punctuality & Late Arrivals
Patients are asked to arrive 10–15 minutes prior to their scheduled consultation to allow for registration and preparation. Late arrivals may result in a shortened consultation or require rescheduling, depending on the clinic schedule.
4. Consultation Fees & Payments
Consultation fees are payable either:
• At the time of booking, or
• Immediately following the consultation
Please note that all fees are non-refundable, except where otherwise stated or required by law.
5. New Patient Appointments
Initial consultations for new patients typically require additional time for a comprehensive medical history review and any necessary neurological assessments. Please arrive early to ensure all necessary information is captured ahead of the consultation.
6. Appointment Confirmation
A confirmation will be sent via SMS or email. Patients are responsible for verifying the appointment details and notifying the clinic of any errors or discrepancies.
7. Missed Appointments (No-Show Policy)
Failure to attend an appointment without prior notice will be recorded as a non-attendance. This may result in a no-show fee and limitations on future appointment scheduling.
8. Health & Medical Disclosure
To ensure the highest standard of neurosurgical care, patients are required to inform the clinic of any pre-existing medical conditions, allergies, medications, or relevant health concerns. This allows our team to tailor the consultation appropriately and ensure patient safety.
Acknowledgement of Terms
By booking an appointment with the Neuro and Spine Center, you acknowledge and agree to abide by these terms and conditions. We thank you for your cooperation and look forward to supporting your neurological health with expert care.
